Shipments, Delivery times and returns
|We directly ship from Bali - Indonesia to more than 100 countries Worldwide. Packages are generally dispatched within 3 days after receipt of payment and are shipped via EMS with tracking or Regular Post.|
|Shipping Service||Shipping cost||Delivery Time|
|Pos Regular||Free||15 to 25 business days|
|Pos EMS Express||The cost depends on the country of destination.||5 to 10 business days|
|Container shipping||budget||45 to 90 days|
|Shipping and Handling Information|
- Packages are generally dispatched within 3 days after receipt of payment and are shipped via EMS with tracking or Regular Post. According to the customer's choice in the section "shipments".
- We do not offer expedited Saturday delivery.
- Shipping fees include handling and packing fees as well as postage costs.
|Online Order Status Messages|
- Payment accepted - Payment authorized by PayPal. We do not keep any payment information, only authorization. PayPal assures you 100% of safe payment.
- Processing in progress - indicates that your order has been accepted and is in the process of being fulfilled
- Shipped - indicates that your order has been shipped and is on the way
- Delivered - indicates that your order has been received
- Cancelled - indicates that you have called and requested that your order be cancelled. Orders can only cancelled if they have not been shipped.
- If you still have questions, Please, Contact us We'll reply in no more than 24h from Monday to Friday.
- We do International shipments and we do not charge Sales Tax. Shipping cost don't cover duties and taxes (shipping costs cover freight charges only). We are not responsible for any delays that may be caused by your countries customs regulations.
- We want to help our planet and we do not include paper documents inside the package. You can print it from your account in case you need it.
|Returns and refund|
- We accept returns during the 14 days after the order has been delivered. The cost of the return will be borne by the customer. A refund of the total will be made upon receipt of the item returned and upon verification.